We’re here to help

Australian Food Super
Locked Bag 5390
Parramatta NSW 2124

Street Address:
Parramatta Square
Level 22, Tower 6
10 Darcy Place
Parramatta NSW 2150

Email: service@ausfoodsuper.com.au

Member Hotline
Toll Free: 1800 808 614 8.30am-6.30pm EST
Fax: 1300 855 378

Pension Hotline
Toll Free: 1800 255 521 8.30am-6.30pm EST

Have a complaint?

Australian Food Super has an Internal Dispute Resolution process to deal with complaints by members and beneficiaries. You are encouraged to provide us with the opportunity to deal with your complaint prior to referring it to an External Dispute Resolution body.

Complaints may be made in writing by letter or e-mail, or may be accepted over the phone. The preference is that complaints are in writing detailing the subject of the complaint and the expected resolution.

We will attempt to acknowledge receipt of your complaint with 24 hours, and will try to resolve the complaint and provide a response as soon as possible; in most cases this will occur within a maximum of twenty days, however where the matter is more complex it may take longer.

By law we must provide a response within a maximum of 45 days EXCEPT for complaints related to death benefit claims which must be responded to within a maximum of 90 days.

If you are not satisfied with our action or response to a complaint, or we have not provided a response within ninety days, you may refer the matter to an External Dispute Resolution body. Click here for information. 

Client service managers

Our Client Service Managers are also on the road and more than happy to help over the phone or face-to-face where possible.