We’re here to help
Locked Bag 5390
Parramatta NSW 2124
1A Homebush Bay Drive
Rhodes NSW 2138
AMIST Super Hotline
Toll Free: 1800 808 614 8am-8pm EST
Fax: 1300 855 378
+61 2 8571 5453
AMIST Pension Hotline
Toll Free: 1800 255 521 8am-6pm EST
Have a complaint?
AMIST Super has an Internal Dispute Resolution process to deal with complaints by members and beneficiaries. You are encouraged to provide us with the opportunity to deal with your complaint prior to referring it to an External Dispute Resolution body.
Complaints may be made in writing by letter or e-mail, or may be accepted over the phone. The preference is that complaints are in writing detailing the subject of the complaint and the expected resolution.
We will attempt to acknowledge receipt of your complaint with 24 hours, and will try to resolve the complaint and provide a response as soon as possible; in most cases this will occur within a maximum of twenty days, however where the matter is more complex it may take longer.
By law we must provide a response within a maximum of 45 days EXCEPT for complaints related to death benefit claims which must be responded to within a maximum of 90 days.
If you are not satisfied with our action or response to a complaint, or we have not provided a response within ninety days, you may refer the matter to an External Dispute Resolution body. Click here for information.
Client service managers
Our Client Service Managers are also on the road and more than happy to help over the phone or face-to-face where possible.
Royston Bennett has worked in the superannuation industry for over 17 years and in the broader financial services industry for over 30 years. He and his team work closely with employers and members to help them understand the often complex concepts associated with superannuation.
Mobile:0437 697 737
David has spent over 25 years in the superannuation industry, much of this in front of members, speaking to people one-on-one and delivering seminars all over Queensland. In addition, David in a previous role was responsible for training call centre staff in the details of superannuation.
David is here to help you understand how you can get the best out of your superannuation, in an easy to understand manner, without all the jargon.
He holds a Diploma in Financial Services (Superannuation) and is RG 146 compliant.
Phone:0434 043 785
Justine has worked in the superannuation industry for over 18 years. Previous roles have included working with financial advisers for one of Australia’s largest retail superannuation funds and educating members for a major industry fund. Justine is committed to helping members understand how super works and assisting them to maximise their superannuation and live a comfortable lifestyle in retirement. She holds a Diploma in Financial Services (Superannuation) and is RG146 compliant.
Mobile:0409 907 408
Glen has had nearly 35 years’ experience in the financial sector, mostly in banking and more recently with a superannuation industry fund. He is passionate about assisting and educating members regarding their superannuation and gets great satisfaction out of helping people.
Mobile:0418 285 649